FAQ

Ordering

Please order through this website or you can message me though here.

How far ahead should I place my order for a special occasion, holiday, etc.?

 

Placing an order as far in advance as possible is encouraged. Usually, an order can be completed within two to four weeks depending on how busy the shop is- but it doesn’t hurt to contact us to see if anything can be done sooner.

 

How long does it take to make a knife?

 

2 to 4 weeks, depending on the style and materials chosen. Depending on the style of the blade, Some are shaped through stock removal and other forged to shape. Then blade is ground and heat-treated, it is then ready for a handle. As an example, hunting knife style handles are either a full tang or hidden tang. You can personalize your knife by picking the handle material, handle liner (optional) pins, and guard material if applicable. Then you could add a logo etching, which could be a family crest, name, or special date, to the blade finish. The outcome is sure to be a one-of-a-kind heirloom.

 

I'm not really sure what Materials or Design I want.  Can you help me with some selections?

 

We absolutely can help you with choosing your materials and design. We can help you determine the shape of your knife depending on your use for it. We can also explain the different types of handle materials and their different properties. Anything from wood, antler, micarta and G10 and many other handle materials are fair game!

 

Are your knives forged?

 There are two methods of making handmade knives. The first method consists of forging. The steel is heated and hammered then grinded into its final shape.  The second method is called “stock removal” which consists of taking a bar of High Carbon steel and grinding material from the steel until a knife is formed.  I use both depending on style of the blade.  I begin with a bar or rod of steel which I cut, file, grind, sand and polish into a beautiful knife.

 

Are your knives heat treated?

Yes, all my knives are heat treated. It is necessary to heat treat knives to increase the hardness of the steel and to make it possible for the blade to keep its edge.  The heat-treating process is a crucial step in knife making.  A knife with poor “hardening” can be too hard and the edge may chip, or the knife may break.  If it’s too soft, it won’t hold a good edge.

 

 

 

Secure Ordering & Payment Options

 

On all orders, a 50% deposit is required. The other half will be due at time of shipping. 

Items will not be shipped out until paid in full.

We accept Paypal and Venmo.  Additionally, we accept money orders.  If paying by money order, your order will be shipped when we have received the payment.

I'm worried about entering my personal information. is your website secure?

Absolutely. Our secure sockets layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

If I live in a country that doesn't use American dollars as currency, in what currency will I be charged?

If you live outside the U.S., the charge will be converted by your bank into your local currency and will appear on your payment statement in that currency.

Shipping

Shipping will be by USPS Priority mail, expedited shipping is available, please contact us to discuss.

You will get a confirmation email when you have placed your order, and another when your label has been printed that includes your tracking number. Once you receive the shipping email please allow 24 hours for updates to appear.

 

International Shipping

Please allow additional time to process international orders. During checkout, you will be provided with a shipping price for your order. If we are unable to determine a shipping price for your address during checkout, we will email a shipping price to you for approval before finalizing your order.

Keep in mind we are unaware of your local laws and you, the customer, assumes all shipping risks. Once the package leaves our hands there is nothing we can do from that point.  All international mail is shipped via USPS or Fedex International. We will not stretch the truth or under declare values on any packages. Note: Customers are responsible for all customs and duty fees when importing products into their country.

Returns & Refunds

 

Not to worry, we care about our customers!  All Scottish Steel knives and custom orders come with a workmanship warranty. However, if you have misused or mistreated the knife, don’t ask us to fix it.  Need to send something back? You cover the cost of postage to us, and we’ll cover the return cost.


"Please remember to only ever use your Knife for the purpose it was made!!!

 

Privacy Policy

 

We never give your personal information to anyone - not even your e-mail address.